FAQ’S

Answering all your questions on automotive lighting and wiring harnesses for the commercial vehicle sector. Please contact us on 01543 270270 if you need more information.

How do I pay for my order?
For your first order we ask that you pay pro forma via bank transfer, card or cheque. For further orders an account may be set up following the necessary credit checks and will be subject to specific terms as agreed between UKAP and client.

Will there be a delivery charge on my order?
Within mainland UK orders that are under the net total of £200 are subject to a £10.00 delivery charge. Highlands and Northern Ireland are subject to quotation.

Does UKAP deliver internationally?
We can ship internationally using our trusted carriers. Please contact our team for a quote on 01543 270270.

How will I receive my goods?
If you are local to our head office in Staffordshire we will deliver your goods personally. If you are further afield you will receive them via Interlink next day delivery. We can provide tracking numbers for Interlink should you require them.

Do my items come with a warranty?
Yes, all our products have a warranty – the length of which is dependent on the product and can range from 12 months to 10 years. Please contact our technical team for more information on 01543 270270.

Can I return any unwanted items?
Stock items may be returned subject to a handling fee dependent on the manufacturer. Non stock items are not eligible for return.

What safety checks do you do?
All of our automotive lighting products are stamped with ECE approval and have been subjected to European standard testing.

Do the lights come in different voltages?
Yes they do. Many of  our products have a 12 volt and 24 volt version. With the more recent lights they are likely to come with a variable volt option either 9-30 volt or 12-24 volt.

Do you offer alternatives?
UKAP stock a wide range of products and if you are looking for an alternative to a particular product number by a specific manufacturer then send over your image or part number to sales@ukautomotive.co.uk and we will source an alternative product for you.

Can I upgrade to LED from a traditional bulb?
Yes. We offer a wide range of upgradable LED lamps you will need to speak to our technical team to see which lamps offer an LED alternative.

Do you supply lights for cars?
No, we only supply commercial vehicle lighting and don’t deal with cars.

Do you do fitting?
We only manufacture, supply and distribute the parts to our customers, fitting is not something we do.